UW Mentorship: Dr. Lennox

Dr. Lennox is the owner of Cambridge Eye Care, which is located in Cambridge, ON. Her clinic is located in a medical plaza where she and four other doctors see many medical optometry patients. The space is open and bright with a wide array of glasses and sunglasses, ranging from affordable to designer. Dr. Lennox highlighted the importance of offering patients a selection of products to choose from while providing them with everything they may need for their eye care, such as vitamins and many brands of artificial tears.

At the clinic, Dr. Lennox values efficiency and providing the best service and patient care. She gave us a full clinic tour, which includes two pre-testing lanes, a new slit lamp with meibography function, and their team’s pager communication system. These additions to the clinic have optimized the patient flow and overall patient experience. The pagers allow staff to create a seamless transition for the patient from pre-testing to doctor to the dispensary.

Dr. Lennox shared advice about exploring niches in optometry, how to look for good employees, and especially what makes a good partnership as a business owner.

We are very lucky to have been able to visit with Dr. Lennox and learn more about her experience as an optometrist and practice owner. It was a pleasure to explore the clinic and have in-depth discussions with Dr. Lennox, and we are excited to apply what we learned to future practice!