FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
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TECHNICAL TROUBLESHOOTING
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STUDENTS
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Do I have to register again on the new website if I have already registered for CAOS?
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What are the registration information and deadlines for joining CAOS?
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DOCTORS​
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GENERAL QUESTIONS
I saw some information on a CAOS graphic that I would like to know more about. Who should I contact for this?
All CAOS graphics are created by our Communications & Marketing Team. We do our best to create educational content based on reliable sources, and the quality of information is typically screened by our internal team prior to being published. If you have any questions regarding our graphics or have found content on our social media or website that you believe needs to be corrected, please contact us at comm@caos.ca.
I am a Doctor/Technician/Optician and am looking to fill a position that has recently become available at my clinic. How do I share information about an available job?
Doctors must register as a member of the CAOS Doctor Network to be eligible for submitting postings to our Optometry Job Portal. More information on how to register can be found here.
I am a company representative or professional that would like to become a CAOS sponsor. What are the steps I must take?
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Thank you so much for your interest in becoming a CAOS sponsor! Please reach out to our Finance and Sponsorship Team at finance@caos.ca to discuss the possibility of becoming a sponsor.
How do I participate in the Pre-Optometry Mentorship Program as a pre-optometry student?
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Pre-optometry students can find more information here. If you have any other questions regarding the CAOS Pre-Optometry Mentorship Program, please contact our External Relations Team at external@caos.ca.
Who do I contact for specific inquiries?
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We recommend checking below for program-specific questions and/or checking the CAOS Executive Team list for contact information of specific teams. If you have a general inquiry that does not match any of these, please email us at info@caos.ca.
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TECHNICAL TROUBLESHOOTING
What should I do if I can’t log in to my account?
Please use the ‘Forgot password?” function on the login page and check your junk/spam mail inbox if you don’t see the password reset email in your main inbox. In the case that you are still unable to reset your password and can not log in, please contact our Communications & Marketing Team at comm@caos.ca.
What should I do if I haven’t received registration confirmation after 48 hours of filling out the registration form?
Please check your junk/spam folder for an email. If you are unable to find one, please contact our Communications & Marketing Team at comm@caos.ca.
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STUDENTS
Do I have to register again on the new website if I have already registered for CAOS?
If you are already registered with CAOS, you must register again through our new website but you will not have to pay any additional fees.
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Why can’t I access certain areas of the website?
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Various pages on our website are restricted to our site members, including our paid CAOS Student Members and registered members of our CAOS Doctor Network. If you are a UWOVS student looking to register for a membership, more information can be found here.
What are the registration information and deadlines for joining CAOS?
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Registration is open for UWOVS students and details can be found here. Although registrations are year-round, we recommend registering early on in the Fall Term to gain access to membership perks and use them to the fullest.
How can I get involved with CAOS?
The recruitment of new UWOVS CAOS Executive members takes place in the Winter term. If you are a UWOVS student interested in this, you will receive an e-mail regarding this when recruitment begins. If you are not based at the University of Waterloo, you may consider joining a CAOS Chapter at your respective university, or starting one if it has not already been done. To learn more about how to do so, see the next question below.
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DOCTORS​
How do the job portals work?
Doctors who are registered as a member of the CAOS Doctor Network can visit the Post a Job page and submit a job posting. All postings are screened by our team and approved postings are published on our job portals. The CAOS team is not responsible for coordinating applications or communications between doctors and applicants. The hiring doctor is responsible for providing accurate information and applicant students and doctors are responsible for contacting hiring doctors to apply for positions.
I have an interesting topic of discussion that I would like to share with students. How do I go about becoming a speaker?
Please contact our Professional Development Team at profdev@caos.ca to discuss the possibility of becoming a guest speaker.
How do I get involved with the Mentorship Program?
Please contact our Mentorship Team at mentorship@caos.ca to discuss further.